![]() Also, we will recommend an alternative to Kies so that you don’t have to face similar problems in future.Īs we know that Samsung Kies is now a popular software to manage data. Part 2: Samsung Kies Unsupported Device Alert.Part 1: Samsung Kies Stuck on Connecting Forever.Therefore, to know more just keep reading the below-given problems with solutions.īut, lately, it is losing its popularity as it is giving its users a hard time operating it. Part 4: Samsung Kies Can't Sync Properly.Part 2: Samsung Kies Unsupported Device Alert In this, firstly, it’s important to know that the supported models for Kies 2.6 are the devices with Android OS less than 4.3 and to be compatible with Kies 3.0 you must have a device that is Android OS 4.3 or more. You can as well install both Kies 2.6 and Kies 3 on the same Computer, and whenever there is a connection between the unsupported mobile devices, a pop-up will appear on the screen to inform you to use the correct version of Kies. Apart from this, you might also get this unsupported device alert if you make an incorrect update. So, prior to taking steps to solve this problem you have to make sure that you are using the correct version of Kies that is compatible with your Phone. Solution: First things first, check what version of Kies you are using and see if it supports your phone model. As mentioned in the above description that different Kies versions support different models. Secondly, if it is the correct version and still the system is sending errors then you have the option to contact customer service which again isn’t helpful for Samsung Kies troubleshooting. But you don’t have to worry as we suggest you useDrfone’s toolkit which is an amazing alternative to Samsung Kies for backup and restore the data on almost all the versions of Android.Īdding on to the various problems caused by Kies, there is this one which doesn’t allow you to the initiate it in the first place, forget about its working properly in future. ![]() They could be numerous reasons for this as well. In case you have a corrupted version of Kies installer, then this might the reason behind the installation failure. ![]() Moreover, there could also be a possibility that it’s just your anti-virus software that is restricting the installation due to safety reasons. Lastly, even if you have a network problem or an old version of OS then also this error could appear. Solution: To solve this, firstly make sure you are connected to a fast internet as without the network the installation cannot be initiated. If that’s ok, then we suggest you go to the Settings and check the anti-virus restrictions which might be the cause behind this error. If all this doesn’t work, then last option is to check the system requirements of Samsung Kies and match them with your device. One of the features of Kies is to sync your calendar, phonebook, and other files. However, at times, it is unable to do it and shows an error message as “An error has occurred while preparing to sync” or “unknown error”. ![]() This problem can persist in any version or model regardless. Solution: In this case, if you are getting a sync error on your device then we suggest you check the preferences, then you have to check its preferences. In order to perform this simply go to “Tools” and then“Preferences” and finally “Device” and confirm that all the options under “Initialize System Log” are checked.Īnd if you are again getting the same error, then most likely your system is the culprit. To resolve this, you will have to navigate to the control panel leading to programs, go to Control Panel > Programs > Default Programs > Set Default Programs and click on “Outlook”. Make this your default option and set these changes.
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